Terms & Conditions

Prices & Payment

Prices are in British Pounds. Prices are subject to change without notice. Payment can be made by credit card (VISA, MasterCard) or Paypal. Full payment is required prior to delivery of your product and is requested in the check out process. An invoice will be emailed to you once full payment has been received. When shipping to international destinations duties may be imposed by the destination country. We will endevour to minimise duty charges by correctly labelling the goods, however, we cannot take responsibility if duties are incurred.

Personalisation

It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly as you have provided. Calligraphy positioning and colour will be at Artists’s discretion unless otherwise advised. Please note there are NO refunds or replacements. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. Colour may vary slightly to one shown on website.

Privacy Policy

The Christmas Cart does not collect personal contact information from its visitors without their prior knowledge and consent.

The Christmas Cart understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.

If you wish to receive regular communication from The Christmas Cart, such as our newsletter or promotional alerts you will need to opt in to our subscription.

If you wish to opt-out of receiving communication from The Christmas Cart, send an email with Unsubscribe in the subject line to info@thechristmascart.co.uk

The Christmas Cart is not responsible for the privacy practices or the content of such web sites that may link to this site.

The Christmas Cart may vary this statement at any time by publishing the varied Privacy Policy on the website.

Refunds

We offer a 7 day refund policy if the product/s you have received is/are not as shown or described on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods via email or phone using the contact details below.

It is your responsibility to ensure all spelling and order details are correct. Please check your order carefully as we write exactly as you have provided. Calligraphy positioning and colour will be at our Artists’s discretion unless otherwise advised or your request does not meet our ordering guidelines, eg. to many characters. Please note there are NO refunds or replacements should you make a mistake. Colour may vary slightly to one shown on website.

If you change your mind prior to your order being shipping a refund may be given if personalisation has not been completed. Please contact us to check the status of your order. Cancellations will only be accepted by email or phone.

All personalisation is hand done in glitter calligraphy. We do not use embroidery, laser cut, engraving or etching.

We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order arrives broken or damaged please take a photo and email it to info@thechristmascart.co.uk with your order number and we will resend new items at no charge.

Email: info@thechristmascart.co.uk

Shipping charges are not refundable.

If you have changed your mind, orders may be cancelled and a full refund given if personalisation has not been completed. Please contact us to check the status of your order. Cancellations will only be accepted by email or phone.

Email:
info@thechristmascart.co.uk

Substitute Products

Should The Christmas Cart be unable to supply to the exact specifications of the ordered product we shall advise you within 24 hours of the first working day from which you placed your order and provide a substitute. You are under no obligation to accept the substitute.

Ownership & Copyright

All designs remain the property of The Christmas Cart and may not be sold, copied or reproduced without written permission from The Christmas Cart.

All images you supply to us are to be provided with the expressed consent of the owners of these images. At no time are you supply images to us for reproduction which are breaking copyright.

All materials you provide to us to complete your order will be returned to you via Australia Post - Express Post with your order. All care but no responsibility can be taken for delivery of these materials once it leaves our premises.