Frequently Asked Questions
What types of payment methods do you accept?
Payment can be made by credit card (VISA or MasterCard) or using your Paypal account.
You will be redirected to the PayPal login screen where you can either log into your existing PayPal account, sign up as a new PayPal user or pay by credit card with no account.
What is Flat Rate Delivery?
We charge a fixed flat rate amount of £3.95 to ship your goods any where in United Kingdom - no matter how much you order. So take advantage and buy all your gifts at once.
What is your delivery time frame?
As the majority of our gifts and keepsakes require personalisation we require time to allow our talented artists to hand write in glitter calligraphy. We endevour for all orders to leave our warehouse within 5 business days. The average delivery time within UK is 3-10 days
The Christmas Cart Shipping Notification email is your confirmation that your parcel has been dispatched from the Christmas Cart Christmas Workshop. It also contains your Tracking Number.
These can vary, especially during peak times so please allow for delivery times when ordering titles that are required for a gift or a specific date.
Can I specify exactly when and where I want my package dropped off?
Unfortunately, we cannot specify where your items should be left or tell them what time to make your delivery. You are welcome to have your order delivered to your workplace if you would prefer.
Secure Shopping & Privacy Info:
Is the website secure?
When purchasing from The Christmas Cart your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre on firstname.lastname@example.org.
Do you share my personal information?
The Christmas Cart understands that the information you provide to us is private and confidential. We will not pass on any information obtained either via the website or through customer generated sales and enquiries via email, phone, fax or mail to third parties. Information is never shared or sold to any other company.
How far in advance should I place my order for Christmas?
Due to the high volume of orders we receive over the Christmas period we advise that you place your order as far in advance as possible. Feel free to contact us if you would more information.
How do I place an order for more than 10 personalised baubles?
Free easy ordering of large orders email email@example.com and we will email you a spreadsheet to complete.
What happens if I give the incorrect details for personalised items?
It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.
What glitter colour can I have?
We have a range of glitter colours including silver, gold, red, purple, green, blue, baby pink, baby blue and hot pink, black and chocolate . Glitter colour will be at artist's discretion unless otherwise stipulated in the Special Instructions for each personalised product.
How do you measure your baubles?
The bauble size listed on the products refers to the diameter of the bauble.
What is your refund policy?
We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.
Goods that are ordered incorrectly will not be refunded.
If you change your mind prior to the product order being completed & dispatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted by email to firstname.lastname@example.org. Shipping charges are not refundable.
What if my bauble arrives broken?
We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order is damaged please take a photo and email it to email@example.com with your order number and we will resend new items at no charge.
How can I contact you?
You can contact us via email.
Emails are checked 7 days per week and will be responded to within 24 hours.