100% Satisfaction Guarantee

You are important to us. To ensure you are completely satisfied with your purchase from The Christmas Cart we offer a 100% Satisfaction Guarantee.

Broken, Faulty or Items not  as  Shown

We will replace items if it arrives broken or damaged or if the items are not as shown on the website

If any part of your order arrives broken or damaged, or not as displayed on the website, please email us at info@thechristmascart.co.uk with details, including a photo

We offer a 7 day refund policy if the product you have received is not as shown on the website. Items must be returned within 7 days of your receipt of your order, in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods.

Personalised Item Returns

Please take care when ordering Personalised items.  Personalised items that are ordered incorrectly will not be refunded. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.

If you change your mind and would like to change or cancel your order, please email us at  info@thechristmascart.co.uk and where possible we will cancel your order. If we have already personalised your items, we will not be able to refund your order.

Non Personalised Item Change of Mind Returns

We want you to love the items you purchase.  If you change your mind on a purchase, we will refund your original method of payment provided that:-

You seek approval to return item within 7 days from the tracked date of delivery, please email us at  info@thechristmascart.co.uk

Goods must be returned to our warehouse within 7 days of return approval being granted. Please ensure you use a shipping service that can be tracked.

You include the original or copy of your invoice when you return the item

Your item is in it’s original saleable condition, in original packaging, unused and undamaged

Original postage costs will not be reimbursed for Change of Mind Returns, nor will return postage costs.   If your original order qualified for free shipping but as a result of returning does not now qualify, you will also need to pay for shipping of the original order, prior to a refund being issued.